Privacy Policy

At Oz Glass & Carpentry Solutions, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with us, particularly when submitting service requests through OGCSolutions.com.au.

How We Use Your Information

When you submit a service request, the information we collect is primarily used to:

• Process Your Order: To efficiently handle your service request.

• Communicate About Your Service: To contact you if we need further information while processing your order, and to follow up after our service is complete via phone and email.

We also use your information to:

• Personalize Your Experience: To tailor our services and communications to your individual needs.

• Improve Our Website: To continually enhance our online offerings based on your feedback and usage patterns.

• Enhance Customer Service: To respond more effectively to your inquiries and support needs.

• Administer Promotions: To manage contests, promotions, surveys, or other site features you choose to participate in.

• Send Relevant Updates: Your email address, provided during order processing, may be used to send you updates about your order, along with occasional company news, and information about related services that may interest you.

Your information, whether public or private, will NEVER be sold, exchanged, transferred, or given to any other company for any reason without your explicit consent, except for the express purpose of delivering the service you requested.

Unsubscribing from Emails: If you wish to stop receiving future marketing emails, detailed unsubscribe instructions are included at the bottom of every email.

What Personal Information We Collect

The types of personal information we typically collect include:

• Your name

• Address

• Telephone number(s)

• Email address

• Details of the service you require

• Your insurance details (if applicable)

When you visit our website, we may also collect anonymous data for marketing and optimization purposes. This data is not used to personally identify you or combined with any personal information.

How We Collect Your Personal Information

We primarily collect your personal information directly from you. This may occur when you:

• Provide it via our website

• Communicate with us over the phone

• Send us correspondence (letter, fax, or email)

• Visit one of our branches

• When we attend your premises to provide services

In some instances, we may need to obtain personal information about you from a third party. This could include:

• Someone from your organization or household engaging us on your behalf.

• Our contractors and authorized dealers who assist in providing services to our customers.

• Your insurer.

• An information service provider (such as credit-reporting and fraud-checking agencies).

• Publicly maintained records.

If we collect information about you from a third party, we will take reasonable steps to inform you.

Providing Information About Others: If you provide us with personal information about another individual (e.g., a contact person or someone on whose behalf you are engaging us), you must ensure you have their permission to share this information and for us to collect, use, and disclose it as described in this Privacy Policy. By doing so, you confirm that you have obtained their consent on their behalf.

Sharing Your Information with Outside Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

This exclusion applies to:

• Trusted Third Parties: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, provided these parties agree to keep your information confidential.

• Legal Compliance: We may release your information when we believe it's necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, or the rights, property, or safety of others.

Please note that non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other uses.

Your Consent

By using our website, you consent to this Privacy Policy.

Last Modified: July 2024